Shipping policy
Shipping Policy
At LISAWU, we aim to provide a smooth, transparent, and reliable shopping experience for customers in the countries and regions we currently ship to.
Shipping Rates
| Order Amount | Shipping Method | Shipping Fee |
|---|---|---|
| $0.00 – $39 | Standard Shipping | $3.99 |
| $39and above | Free Shipping | Free |
Shipping Availability
Free shipping is available to most countries and regions we currently ship to for orders of $39 or more.
Shipping availability, shipping methods, and final shipping fees may vary depending on the destination and will be confirmed at checkout.
In rare cases, certain destinations may be unavailable due to carrier limitations, local restrictions, or other circumstances beyond our control.
Free Shipping Eligibility
The free shipping option will be automatically applied at checkout once your order subtotal reaches the required amount.
The shipping threshold is calculated after discounts and before taxes and shipping fees.
Standard Shipping
For orders below $39, a standard shipping fee of $3.99 will be applied at checkout where available.
Order Processing
Orders are usually processed within 1–3 business days after payment has been successfully confirmed.
During holidays, promotional periods, or high-volume sales events, processing times may be slightly longer.
If we are unable to process or ship your order within the estimated timeframe due to unexpected circumstances, we will do our best to contact you with an update.
Estimated Delivery Time
The total estimated delivery time is usually 10-19 business days, including order processing and shipping time.
This is an estimated delivery timeframe and not a guaranteed delivery date.
Delivery times may vary depending on your country or region, customs clearance, local carrier conditions, holidays, weather conditions, and other factors beyond our control.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details when tracking is provided by the carrier.
Please note that tracking updates may take a few business days to appear after the package has been handed over to the carrier.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, import fees, or other local charges depending on the destination country or region.
These fees are not included in the product price or shipping fee unless otherwise stated. If applicable, they may be collected by your local customs office or delivery carrier and are the responsibility of the customer.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible at Lisawushop@outlook.com. We will do our best to update the address before the order is shipped.
Once an order has been shipped, we may not be able to change the delivery address. LISAWU is not responsible for delayed, lost, returned, or undeliverable packages caused by incorrect or incomplete shipping information provided at checkout.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number, and we will help investigate the shipping status.
Please note that delays caused by customs clearance, local carrier issues, weather conditions, holidays, or other factors beyond our control may require additional time to resolve.
Delivered But Not Received
If tracking shows that your package has been delivered but you have not received it, please first check with your household members, neighbors, building reception, mailbox, or local carrier.
If the issue remains unresolved, please contact us with your order number, and we will help investigate the delivery status.
Lost or Significantly Delayed Packages
If your package is significantly delayed, please contact us with your order number, and we will help investigate the shipping status with the carrier.
If the package is confirmed lost in transit by the carrier and the shipping address provided at checkout was complete and correct, we will review the case and provide an appropriate solution, which may include a replacement shipment or refund.
Please note that delays caused by customs clearance, local carrier issues, incorrect shipping information, failed delivery attempts, returned packages, or force majeure events may require additional time to resolve.
Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the package and items, so we can review the issue and provide an appropriate solution.
Contact Us
For any shipping-related questions, please contact our customer service team at: